Olga Guseva
Olga Guseva is the Managing partner of Integria Consult, one of the few consulting companies in Russia focused on customer experience.
Co-author of the Customer Experience book, Amazon #1 Bestseller in Customer Service Category in several countries
CXPA recognized trainer, leader of the International Customer Experience Masterclass in Russia Member of EEC, international senior-level CX consultancy group Market Culture MRITM certified partner Judge at several CX competitions: Russian CX Awards, International CX Awards, СХ Leader of the Year, DACH CX Awards, Russian CX World Awards Author of CX blog at www.integriaconsult.ru/blog
Olga Guseva is an international customer experience strategy expert and customer-centric culture transformation specialist, and the Managing partner of Integria Consult, one of the few consulting companies in Russia focused on customer experience.
Co-author of the Customer Experience book, an Amazon #1 Bestseller in Customer Service Category in several countries, Olga is a popular keynote speaker within Russia. Author of the CX blog at www.integriaconsult.ru/blog, Olga is a CXPA recognized trainer, leader of the International Customer Experience Masterclass in Russia, Member of EEC, international senior-level CX consultancy group, Market Culture MRITM certified partner and has been an Awards Judge at several CX competitions.
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