Tim Wade

As founder of CX Lab, a global customer experience consultancy, Tim Wade is a recognised international speaker on customer experience and marketing leading the transformation of businesses across the world. Tim uses his passion to inspire audiences to think bigger and bolder about their customer experience and marketing strategy.

It all began for Tim in fast paced retail. From there he climbed rapidly gaining experience in senior roles within financial services, telecoms and hospitality.

Tim's entrepreneurial spirit and witnessing the growing rhetoric and lack of rigour around marketing inspired him to launch CX Lab to bring a scientific and evidence based approach to marketing and customer experience. CX Lab uses the study of human behaviour to create customer and employee experiences that generate measurable and evidenced growth for organisations.

Audiences will discover why customers don't do what they say! Tim will show us how behavioural and neuroscience demonstrates for the most part how our unconscious is in charge, which has a big impact on the customer experiences we need to create. Tim can extend this segment into developing customer experiences which differentiates your brand, how to influence customers and grow the business.

Tim's latest business venture is his company Biostress, which is revolutionising workplace stress with biometric wearables, measuring stress, and understanding the impact on wellbeing and productivity of employees. The goal is to objectively, using evidence to measure and improve workplace stress, and Tim's data is there to be shared by him, showing others the effects of workplace stress.

Tim will also demonstrate why leading businesses have reached their lofty status by placing the customer at the centre of their organisation. Tim's inspiring keynote on this subject alone will show businesses what it takes to create this vital customer centricity.

An expert on creating customer experiences to differentiate businesses, building brands that people remember and omni-channel marketing, Tim will inspire you to think bigger and bolder about your customer experience and brand strategy.