Alan O'Neill

The secret to growing profit? A thriving company culture with customer experience at its heart. Alan's expertise and 30-year experience can steer your company through the change to make it happen. Enthusiastic and down-to-earth, Alan can share his hard-won insight from helping global giants to grow profit, from Selfridge's to IKEA, the UN to UPS.

D: £5k-£10k

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Webinar and Virtual Event Speakers, Keynote Speakers Teamwork, Business, Change, Customer Service, Innovation, Entrepreneurs, Leadership, Marketing & Branding, Retail

Learn the secret of Selfridges’ success from the man whose 7-Steps to Profit program stimulated growth for the department store from £45 million to £200 million in a few short years.

Now Selfridges has received multiple awards as the ‘Best Department Store in the World’, and Alan’s 7-Steps to Profit has transformed the fortunes of other iconic brands such as Toyota, Getty Images, Harrods, The United Nations, Dubai Duty Free, Primark, Intel and Moet Chandon.

Alan can talk your team through his structured path to profit increase, tailoring his insight to the needs of your business. Wherever you are on your journey, Alan’s no-nonsense expertise, infectious enthusiasm and sheer depth of experience can reignite your company’s passion for growth.

Known for his relentless focus on putting people first, Alan truly understands the direct link between a thriving company culture and improved commercial results. Alan can help your team to identify your unique culture as a company and use this to give you maximum competitive advantage.

A seasoned expert in managing organisational change, Alan can help your team to navigate any stormy waters and overcome resistance. His tried-and-tested formula will help you transform customer service into the meaningful experience your customers crave.

Practical, empathic and very commercial, Alan’s refreshing and passionate style will inspire and challenge your organisation to grow, using real-life business models and memorable success stories.

Alan brings 30 years of wide industry experience, from retail to manufacturing and distribution, FMCG to financial services, hospitality to professional services, motor to travel and tourism and more. His work history spans blue-chips and PLCs, SMEs and family businesses across Europe and the Middle East.

His first book, PREMIUM IS THE NEW BLACK: Put the Customer at the Heart of All Decision-Making, delves into new customer trends and expectations brought on by new-world thinking. His second book, CULTURE MATTERS: the Four Must-Have Values to Supercharge your Organisation, highlights the importance of culture and strategy, and his most recent book, SHOW ME THE LID ON THE BOX: How to Overcome Resistance to Change, gives insight into the circular economy, geo-political strife, and AI!