Mary Portas

Mary Portas, a leading retail expert and founder of Portas Agency, is renowned for transforming major brands, advocating for better business practices, and providing insights on consumer trends.

Retail marketing guru Mary Portas is a leading authority on retail and brand communication in the UK. As the Founder of Portas Agency, London’s top retail branding and communications firm, Mary is celebrated as the “Queen of Shops” for her transformative work with major global retailers.

Mary's agency has spearheaded innovative campaigns for high street giants like Clarks, Louis Vuitton, Oasis, Swarovski, Dunhill, Boden, Thomas Pink, Miss Selfridge, and Patek Philippe. They also analyse consumer trends, helping brands navigate the future of shopping and living.

Mary is a familiar face on TV, starring in BBC’s "Mary Queen of Shops" and Channel 4’s "Secret Shopper", where she revitalised struggling retailers and exposed poor customer service. Her dedication to British retail led to a high-profile government review of the high streets, resulting in regeneration projects and a renewed focus on the role of town centres.

A passionate advocate for better business practices, Mary has presented on BBC2, Channel 4, and BBC Radio, and authored bestselling books including "Work Like A Woman" and "Rebuild: How to Thrive in the New Kindness Economy". She hosts the #1 business podcast "Beautiful Misfits", interviewing changemakers, and co-chairs the Better Business Act. Her latest venture aims to expand the movement for better business and a more beautiful world.

Mary provides corporate audiences with insights into changing consumer behaviours driven by economic shifts, the digital revolution, and environmental efforts. She shares critical strategies for standing out in the retail sector and highlights common mistakes and how to rectify them.