Helena Langdon

Helena Langdon held many important roles such as Head of Online Content at the RSPB charity and former Head of Digital and Communities at Innocent. During her time at Innocent, she covered everything from writing tweets on her morning commute to dealing with all forms of customer service.

Helena led Innocent’s digital and customer service team, and did everything from writing tweets on the train on her way into work, to writing and producing campaigns across digital, outdoor and on TV, to dealing with serious (and ridiculous) customer service issues, and pretty much everything else in between. She also takes the credit for creating the #DogsAtPollingStations hashtag on Twitter – so she’s pretty sure her career is all downhill from here.

Helena’s presentation will shed an entertaining light on Innocent’s approach to social media and customer service, illustrating how a willingness to communicate openly and naturally with the people who buy their stuff has proved invaluable to Innocent’s digital success. It will also show you how to make a stapler go viral. So it’s worth coming along for that, if nothing else.

She has now taken her talents to being a freelance copywriter and comedy writer. She is active on the comedy circuit, as a writer for The Now Show (Radio 4) and Newsjack (Radio 4), which were recognised as a Funny Women finalist (2019) and BBC New Comedian of the Year finalist (2019).

Helena's endearing charm and interactive delivery, sharing the highs and lessons learnt from her time as a social media pioneer, make her a fantastic addition to any event.